We will not pass your personal data (e.g. your name, address, etc) to anyone without your permission.
For this reason, we collect and use personal data only as it might be needed for us to deliver our services to you, in respect of your childcare requirements.
Your personal data includes information such as:
- Telephone number
- Date of birth
- Email address
- Other data collected that could directly or indirectly identify you
- CCTV is in operation in our nurseries and your images may be captured and retained for a period of time
If at any time you have questions about Just Childcare practices or any of your rights as described below, you can contact our dedicated Officer by email to firstname.lastname@example.org, or by ringing our Head Office on 0161-320-2750.
Just Childcare – Lawful Basis for Processing Data
You have given consent for us to process your personal data and that of your child, for the purpose of delivering our childcare service to you. The Just Childcare registration form, which you have signed, forms the contract between Just Childcare and yourself, and the processing of your data is necessary for Just Childcare to comply with its legal obligations as defined by the Children’s Act, Ofsted and the EYFS Framework.
Information Just Childcare Collects
We collect information so that we can provide the best possible childcare for you and your child. Most of what is considered to be your personal data is collected directly from you when you:
- Place an enquiry with us, either to one of our nurseries, or Head Office
- Arrange to view one of our nurseries
- Complete a registration form to place your child in our care
Additional information is also collected by Just Childcare, and this is explained in more detail below:
Cookies on our website allows Just Childcare to track your browsing behaviour, links clicked, your device type, and to collect various data, including analytics, about how you use and interact with Just Childcare. This allows us to provide you with more relevant product offerings, a better experience on our site, and to collect, analyse and improve the performance of our childcare services.
On occasion when a customer calls a Just Childcare nursery, the call may be recorded. Such a call may contain personal data.
Calls are recorded for monitoring purposes (safeguarding) and to train our nursery staff. The calls help us deliver quality services to our customers.
The call recordings are shared with the following recipients:
- Just Childcare
- Third parties who help us deliver our services to you.
We retain the calls for 30 days.
Upon request we will provide you with access to information we hold about you. You also have the rights of rectification or erasure of your personal data, the right to object to the processing, the right to data portability and the right to request that Just Childcare restricts the processing of personal data about you.
Information about Usage and Performance of Just Childcare Services is automatically collected by our Connect Childcare system, which is provided by our third party processor, Connect Childcare Ltd. GDPR compliance in respect of Connect Childcare has been verified and is available for inspection should you so wish.
Additional Data may be obtained about you from other sources, such as DBS, credit check agencies, etc. Just Childcare may combine this data with existing information held about you so that we can update and analyse the accuracy of our records, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How Just Childcare Uses Information
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that:
- for which we have been given permission
- as necessary to deliver the childcare services you purchase
- as required or permitted for legal compliance or other lawful purposes
These uses include:
Delivering, Improving and Updating Just Childcare Services
We collect various information relating to your purchase and use of Just Childcare services. We use this data to:
- Improve and optimise the operation and performance of our childcare services
- Diagnose problems with and identify any security risks, errors, or required improvements to our services
- Producing statistical information to inform the business about the use of its services
- Understand how our childcare services are used, and what products and services may be of interest to you
Much of the data collected is statistical data about how our childcare services are used, and is not linked to any personal data, but where use of personal data is evident, Just Childcare handles this with care.
Sharing Personal Data
Just Childcare shares your personal data within the Company to staff who require access to carry out their duties, with third party processing partners and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Processing credit card payments
- Conducting surveys
- Performing analysis of our data and customer demographics
- Communicating with you, such as by email or surveys
- Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than that they have been specifically contracted for (or without your consent).
Communication with Data Subjects
We may contact you directly regarding services you have purchased from Just Childcare, such as is necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. The means of this communication may include:
- Text (SMS) messages
- Telephone calls
You can update your preferences with respect to receiving communications from us at any time by either completing the consent form which you will receive periodically, or by ringing our Head Office on 0161 320 2750 to speak to the relevant staff.
Additionally, if you subsequently find you would like your personal data removing from our database, please contact us on 0161 320 2750 or by email to email@example.com.
Retention of Personal Data
Just Childcare will not retain your personal data any longer than is necessary to provide our services to you, and no longer than the statutory limits as set out in the GDPR, or in the event that you instruct the Company to delete /destroy the personal data about you that it holds.
Transfer of Personal Data Abroad
Just Childcare does not transfer any data abroad.
Compliance with Legal, Regulatory and Law Enforcement Requests
We co-operate with government, law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government, law enforcement officials or private parties as we believe necessary or appropriate to respond to legal processes, to protect our property and rights or the property and rights of a third party, to protect the safety of others, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.
We use website analytics tools to collect information about the performance of our website, including what pages you visit and how much time you spend on each page. We use the information provided by these tools to improve the delivery of our services. These tools place cookies in your browser to identify you as a unique user the next time you visit our website.
Further details can be found within our Cookies Policy.
Just Childcare Marketing Material
Various newsletters, offers and promotions may be presented to you based on your activities on our webpages, and on the products you currently use. If you wish to opt out of our interest-based advertising, please contact us on 0161 320 2750 or by email to firstname.lastname@example.org.